STERLINGLAMS
Yes, Sterlin Glams have Signature stores in Nigeria with our branches situated in Ikeja Lagos.
Ikota shopping complex, VGC Lagos.
Abuja, and more stores will also be opening in different locations throughout Nigeria and UK.
Yes, we have dedicated customer services representatives to answer any queries you might have, from ordering online, to styling advice. During busy times, we do suggest that you also send an email to info@Sterlin Glams.com. We always try to respond to email inquiries within 24 hours. However, during seasonal peaks please bear with us, as it may take longer.
STERLIN GLAMS
Studio 24 building
No 47 Allen Avenue,
Ikeja
Lagos,
Nigeria
Email us at any time, info@Sterlin Glams.com we will get back to you as quickly as we can. You can also call us or through WhatsApp +234 (0)8064250597
PAYMENT
Sterlin Glams accepts major credit and debit cards including Visa, MasterCard, through our payment service provider GT, Access, Zenith and Diamond Banks. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government-approved firewalls. We also accept payment by PayPal.
Unfortunately, we cannot place an order or take payments over the phone. However, we are more than happy to talk you through the process of ordering Online if you give us a call. You can also make a bank transfer and confirm proof of payment via our Watts App number or Instagram DM.
Yes. We can tell you about all the techy firewalls used to encrypt your details, and that no payment information is stored online, and that customers’ data is completely secure with Sage Pay’s level 1 PCI DSS certification and GDPR awareness.
Or we could just assure that YES; Shopping at Sterlin Glams is completely safe.
Sterlin Glams complies with all aspects of the Data Protection Act of 1984 and the new act of 1998 and as such are registered with the Data Protection Commissioner. We do not disclose details of our customers to any third party.
It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Sterlin Glams invoice. Please check the DHL website for more information about international charges if you are unsure.
PRODUCTS
Instead of a generic size guide, you can find all information about each item, in the Product Details Tab. We also show all items on a model to give you a better idea of scale.
SALES & SPECIAL OFFERS
That’s Top Secret information, for our registered members only! Sign Up here to be the 1st to know!
SHIPPING
Sterlin Glams ship all goods with DHL and private Courier. We offer a fast and excellent service, with you the receiver, in mind. You will receive updates from DHL with your delivery time, and also allocated time slot. You can track your delivery, change your delivery time to suit, or even change the delivery to be left with a neighbour. We really do take the stress out of waiting in for your lovely parcel to arrive.
Local delivery is between ₦1,500 to ₦2,000 and Outside Lagos but within Nigeria is ₦5,000. If you place your order before 2pm, you can expect your delivery the Next working day. During busy periods it can take longer.
All items are packaged in the signature Sterlin Glams jewellery pouch. They are then wrapped in our special box and bag, for protection, and just to be extra safe they are then transported inside padded envelopes or boxes.
You can also choose to add our signature gift packaging. Click here for more details.
Yes, all items are insured against theft and accidental damage whilst in transit from Sterlin Glams to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
Yes, a signature is required when your order is delivered. However, DHL offer an array of options to ease this, such as Delivery to a Neighbour, Reschedule your delivery day, or even collect from their nearest office to you.
Unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times. But the good news is that with DHL, you can select a time you know will work for you.
When your order is dispatched you will be sent an email with your tracking details and a link to DHL to track your parcel. If you have provided a mobile number, you will also receive a text.
Not a problem… If you aren’t home/at work when DHL tries to deliver your parcel, and no one was able to sign for it, a card will be left giving you the option to re-arrange collection. DHL will re-attempt to deliver your parcel up to three times.
ORDERING
No, you can use the guest checkout to complete your order. Having an account will speed up the order process for you. It also means that we can keep you informed about exclusive offers, and that you can view your purchase history. You can sign up for an account at anytime, including at the checkout.
If you have forgotten your password, click the “Forgotten password” link found on the login page.
You will then be asked to enter your email address, and a new password will be sent to your email address. You can change your password by using the “Change password” link found on your account dashboard.
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
Shopping at Sterlin Glams couldn’t be easier. Browse the store, find the item/s you like, and add them to your Bag. You can view your Bag at anytime by clicking on the icon in the top right hand side of the screen. When you are happy with your selection, follow the prompts through to the checkout.
RETURNS
We want you to shop with confidence, however we do not do refunds but we can exchange certain items within 7 days of purchase subject to management decision. For hygiene reasons Earrings can NOT be Returned/Exchanged.
If you need to return something to us, please call our contact centre for a return address and approval code which will be given out to you, you will need to include this in your return package before it can be accepted