Payments & Returns – Sterlinglams Jewelries & Accessories Store

Payments & Returns

1. Applicability

These general terms and conditions apply to all orders through (“the Website”). Please read these General Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that you are competent to enter into legally binding contracts and are at least 18 years old. We recognise rules that differ from these General Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.

2. Contracting Party

This Website, for the sale of goods via the Internet, is operated by SterlinGlams. You can place complaints at
You can reach our Customer Service on any issues at:

3. Formation of Contract

Your orders on the Website are binding offers for entering into the associated contracts to purchase with SterlinGlams. We are free to either accept these offers within 7 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the goods ordered.

4. Availability

Products and prices are as shown on the Website; products are available as long as they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor.
There is no liability for lack of items in stock or for products not being available.
Any commercial resale or distribution of SterlinGlams products sold on the Website is strictly prohibited.
SterlinGlams reserves the right to limit the number of products (or the number of a particular item) that may be sold to a customer.
SterlinGlams reserves the right to reject orders from customers if there is reasonable belief that customer is in violation of these Terms and Conditions, or if customer is engaging in fraudulent or other criminal activities.
Please note that after your order is confirmed, no requests to change or cancel it can be considered.

5. Reservation of Performance for Undeliverable Goods

If the goods ordered cannot be delivered within 7 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available and you will be reimbursed immediately for the consideration you have already provided.

6. Price and Additional Costs

The total price of your order, including all ancillary and shipping costs, was indicated on the previous page or will be shown at the end of the checkout process. By confirming the order, you state that you agree to the price for the goods. The price cannot be adjusted after the completion of the checkout process.
SterlinGlams products are sold by SterlinGlams, which has its headquarters in Lagos. We would like to point out that for foreign payments using credit cards, a foreign transaction fee (about 1-2%) may be charged by the institution that issued your credit card.

7. Payment conditions

The purchase price for goods ordered is due when you place your order through SterlinGlams Online. Payment may be by credit card (by entering your card data on the Website).
For all orders,SterlinGlamsonly offerspayment via prepayment. Your order will only be processed upon receipt of your payment into our bank account. The amount is due for payment immediately.
If the institution that issued the credit card refuses to make payment to us, we are not liable for delays or for failure to deliver.
Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers.
If the payment amount is not transferred to our bank account within 5 banking days after receiving the order confirmation, SterlinGlams has the right to cancel your order.
An invoice will also be sent with your parcel.

8. Delivery and Reservation of Title

The goods ordered are normally delivered to the delivery address you provide by our contracted delivery service within 3-7 working days. Please allow an additional delivery time of 2-3 working days for customised products. Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays. You can find our holidays, on which no orders are processed, in our Online Shop Assistant. If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.
Upon receipt the shipment must be checked for accuracy and completeness.
It is not currently possible to return goods purchased in SterlinGlams shops through the Website.

9. Warranty

For After Sale Services, please go to the local shop branch offices listed on our Website under “Contact”.

10. Liability

SterlinGlams is only liable to you for damage caused intentionally or by gross negligence. Sterlin Glams is not liable for any other reasons whatsoever.

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